Shipping policy

Shipping Information

We offer domestic shipping to the United States of America. Shipping costs for domestic orders are determined by the weight of your items.

Order Fulfillment

Orders are processed within 4-7 business days, unless stated as a preorder. After your order is shipped, you'll receive a tracking number via email. For domestic orders, please allow 2-5 business days for delivery. We are not responsible for packages that are lost, stolen, or not delivered. If your tracking shows the package as delivered but you haven't received it, please contact the carrier directly to investigate. We do not offer replacements for lost or undelivered packages. For any order inquiries, please reach out to us at info.xoza@gmail.com.

Note: Due to ongoing COVID-19 delays, shipping times may be longer than usual, and some orders might be delayed due to circumstances beyond our control.

Return and Exchange Policy

All sales are final—no returns, refunds, or exchanges. If you receive an incorrect or defective item, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.

Bots

To ensure fair purchasing, we reserve the right to cancel any orders that we believe have been placed using automated bots or suspicious checkout methods. If we detect any unusual activity, your order may be automatically canceled. To avoid this, please make sure to access our shop directly from the homepage when purchasing new items.