Refund policy

Refund & Return Policy

We accept returns for store credit or exchange only on eligible full-priced merchandise. Refunds to the original form of payment are not offered. All shipping fees are non-refundable.

All discounted items, promotional purchases, and any items marked FINAL SALE are final sale and are not eligible for return, exchange, or store credit under any circumstances.

Return Eligibility

Returns must be requested within 7 days of confirmed delivery. Requests submitted after this period will not be approved.

To be eligible for a return, all items must:

• Be unworn and unwashed

• Be free of stains, odors, or damage

• Include original tags and packaging

• Be returned in resaleable condition

We reserve the right to refuse returns that do not meet these requirements.

Defective or Damaged Items

If you receive an item with a manufacturing defect, please contact customer support promptly upon delivery info@xozaonline.com. Defective items will be reviewed on a case-by-case basis. Normal wear and tear, misuse, or damage caused after delivery are not considered defects.

Return Fees & Shipping

All U.S. returns and exchanges are subject to an $8 flat-rate return shipping fee, which will be deducted from your store credit. A prepaid return label will be provided through our return portal.

All international returns must be shipped at the customer’s expense. International duties, taxes, and original shipping fees are non-refundable.

Additional Terms

• Store credit has no cash value and may not be redeemed for cash.

• Exchanges are subject to product availability at the time the return is processed.

• We are not responsible for lost or stolen return packages not shipped using our provided label.

• This policy applies to online purchases only.

To initiate a return or exchange, please submit your request through our return portal.